Technology + Education + New Media
I decided to rent most of my books for this past semester. I chose Chegg.com after a bit of research and questions to previous and current users. My experience with Chegg was extremely positive. I had a bit of a snafu in the beginning, books were accidentally sent to my previous mailing address. I made contact with Chegg about the issue after noticing the error when checking the shipping status on the UPS site. Chegg took care of the problem immediately. They did not make me wait until the first set of books made their way back to them before sending out news ones. They sent out a new order immediately and expedited shipping on their own dime. I received the books, all in excellent condition a few days later.
About a week later the original shipment of books wound up on my door step. So now I had two sets of books, and all I could think was that I was grateful that they did not wind up at someone’s home never to be seen again. I took the books to UPS immediately and had them returned to Chegg.
When the semester ended and it was time to send the books back to Chegg it literally took me about 15 minutes to print off the pre-paid shipping label, put the books back into the boxes that they arrived in a few months earlier, tape it all up and drop it off at the UPS location just down the street. Chegg sent me an email when the books arrived.
I would recommend this service to anyone. I saved a bundle of cash by renting the books, and the process was very simple. I was afraid that it was going to be a hassle to have to pack up books and send them back but they make it super easy. You just use the boxes the books came in, or any box at all if you lose those. Print a shipping label that they provide for you, and drop the books off at UPS. No shipping costs. No headaches. Chegg customer service is prompt and friendly should you run into any problems.
I will be using them again this semester. Thanks Chegg for a great experience for a first time renter.